Customer Service +800 1 763 4835 or +33 1 41 51 51 51

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Customer Service

Customer Service is available to answer your questions by calling, Monday to Friday from 8 am to 8 pm 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51 or by using the Contact Form.

We have compiled a list of some of the more frequently asked questions that we receive regarding our products and using our online shopping site. If you have any additional questions, please feel free to call 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51, or to use the Contact Form.

Frequently Asked Questions:

  1. What is MyBed™ made of?
  2. Who manufactures MyBed™? How long does it take? How do I order? Why is it special? Can I purchase it in a retail store?
  3. How do I place an order?
  4. How do I use the shopping bag?
  5. How are items shipped? What is Delivery Time?
  6. You have enjoyed our products in one of our USA or Canadian hotels?
  7. How are shipping costs calculated?
  8. Who is responsible for international duties and taxes?
  9. What is your return policy?
  10. What are the general sales conditions?
  11. What are the care instructions
  12. What is the difference between percale and sateen?
  • What is MyBed™ made of?

    MyBed™ is made up in the following manner from the bottom up:

    Bedskirt - 100% ribbed fabric cotton. Height 33cm. Available in white and ivory.
    Featherbed - 100% cotton fabric, filled with 10% down and 90% feathers.
    Fitted sheet - 100% cotton percale. Available in white and ivory.
    Duvet - 100% cotton fabric, filled with 70% duvet and 30% little feathers.
    Duvet cover - 100% cotton percale. Available in white and ivory.
    Pillow (4) - 100% cotton fabric, filled with 70% down and 30% little feathers. Available in synthetic version.
    Pillow case - 100% cotton percale. Available in white and ivory. Sold as a pair.

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  • Who manufactures MyBed™? How long does it take? How do I order? Why is it special? Can I purchase it in a retail store?

    MyBed™ is manufactured by Epeda exclusively for Sofitel and is only available for purchase through the SoBoutique Collection. The bed is compound of 1 mattress, 1 base and 6 legs for Double 140x200 cm - 1 mattress, 2 bases and 8 legs for Queen 160x200 cm, King 180x200 cm, and Super King 200x200 cm. The 2 bed bases have been manufactured in order to allow easy access when delivering to your home, while keeping the total comfort of MyBed. The bed carries a warranty for defects in workmanship only. This coverage is for a full five years.

    Beds take approximately 5 to 8 weeks to be delivered in Metropolitan France, Belgium, Luxembourg, Germany and Netherlands. Concerning all other countries, please call our Customer Service at 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51.

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  • How do I place an order?

    Once you have added all the items you wish to purchase to the shopping bag, you are ready to complete your order. Simply follow these easy steps to ensure success.

    1. Finalize the items in your shopping bag
    2. Complete your shipping and billing information
    3. Review your order
    4. Enter your payment information and confirm your order
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  • How do I use the shopping bag?

    The shopping bag contains all the items you selected while you were shopping. When you add an item to your bag it will update the Shopping Bag Summary which appears after you add an item, or by clicking on the Shopping Bag link.

    On the shopping bag page you can choose to continue shopping, delete items, update quantities, or check out. To delete an item, set the quantity for that item to zero (0) and then press the 'Update Bag' button. When you're ready to complete your order, press the "Check Out" button.

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  • How are items shipped? What is Delivery Time?

    The default shipping option for all orders being shipped within Europe countries is ground transportation. Depending on the shipping destination you will have various expedited shipping options available. Please note some destinations do not have a ground shipping option due to its location.

    All other International Orders:
    For all other destinations we offer an International Economy and/or International Priority shipping option depending on location.

    Delivery times will vary based on your area. All in-stock items are shipped within 10 business days.

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  • You have enjoyed our products in one of our USA or Canadian hotels?

    The products you have enjoyed during your stay in one of our USA or Canadian hotels are available for delivery in Europe. For more information, please contact us by phone 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51 or by using the Contact Form.

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  • How are shipping costs calculated?

    Shipping costs are calculated based on the total amount of your order as mentioned below:

    Delivery Costs **


    Min Max Zone 1 Zone 2 Zone 3 Zone 4
    1,00 € 50,00 € 10,00 € 13,00 € 16,00 € 16,00 €
    51,00 € 75,00 € 11,00 € 15,00 € 20,00 € 20,00 €
    76,00 € 100,00 € 12,00 € 17,00 € 23,00 € 23,00 €
    101,00 € 150,00 € 13,00 € 20,00 € 26,00 € 26,00 €
    151,00 € 200,00 € 14,00 € 22,00 € 29,00 € 29,00 €
    201,00 € 250,00 € 15,00 € 25,00 € 34,00 € 34,00 €
    251,00 € 300,00 € 17,00 € 30,00 € 42,00 € 42,00 €
    301,00 € 500,00 € 21,00 € 36,00 € 51,00 € 51,00 €
    501,00 € 800,00 € 25,00 € 42,00 € 60,00 € 60,00 €
    801,00 € 1.000,00 € 29,00 € 48,00 € 68,00 € 68,00 €
    1.001,00 € 1.500,00 € 34,00 € 54,00 € 73,00 € 73,00 €
    1.501,00 € 2.500,00 € 40,00 € 60,00 € 79,00 € 79,00 €
    2.501,00 € 5.000,00 € 46,00 € 66,00 € 85,00 € 85,00 €
    5.001,00 € 7.500,00 € 57,00 € 76,00 € 96,00 € 96,00 €
    7.501,00 € 10.000,00 € 67,00 € 87,00 € 106,00 € 106,00 €
    10.001,00 € 15.000,00 € 83,00 € 103,00 € 123,00 € 123,00 €
    Zone:  1 Germany (DE) , France (FR) , United Kingdom (GB) , Monaco (MC) , United Kingdom (UK)
    Zone:  2 Austria (AT) , Belgium (BE) , Spain (ES) , Luxembourg (LU) , Netherlands (NL)
    Zone:  3 Finland (FI) , Greece (GR) , Ireland (IE) , Italy (IT) , Nothern Ireland (NB) , Poland (PL) , Portugal (PT) , Romania (RO) , Sweden (SE)
    Zone:  4 BULGARIA (BG) , Czech Republic (CZ) , Denmark (DK) , Estonia (EE) , Hungary (HU) , Lithuania (LT) , Latvia (LV) , Slovenia (SI) , Slovakia (SK)
    Charges may apply for deliveries to isles (e.g. Isle of Ré, Canary Islands, Balearic islands,...).

    Those fees are available for a delivery in European Union countries. Regarding other countries please call our Customer Service at 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51.

    ** Mattress & Base

    Please call for detailed shipping costs for the mattress & base. The shipping costs for these items are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & base.

    You will be contacted the week prior to the arrival of the carrier to your area between Monday and Friday to coordinate the delivery. You will be provided with a 4-5 hour window of availability.

    Featherbed***

    The featherbed will be delivered separately from the Mattress & base. The shipping costs for this item will vary based on delivery destination.

    Lenôtre items

    These items have a specific delivery cost. They are shipped directly by the manufacturer, in Europe exclusively.

    Medallion Chair

    This item is made to order and has a specific delivery cost. Shipping within 4 to 6 weeks, in Europe exclusively.

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  • Who is responsible for international duties and taxes?

    All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are listed in Euro.

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  • What is your return policy?

    According to the European Union directives, the customer is entitled to a cooling-off period of seven (7) whole days from the date of delivery in which to return a product ordered for a refund, if you have changed your mind, if the items received do not match the description given, if they are defective.

    Items must be sent in their original packaging accompanied with a duplicate of the invoice to the following address:

    HOTELS AT HOME - SOBOUTIQUE 74, rue de la Belle Etoile - BP 52379 Paris Nord 2 - 95942 Roissy CDG Cedex - France.

    Please note that bedding products returns should be subject to a prior agreement with our Customer Service.

    For more information, please refer to our General Sales Conditions or contact our Customer Service at 0800 38941 (Belgium Toll free) 0805100 834 (France Toll free) 0800 588 8382 (Germany Toll free) 800 977 464 (Italy Toll free) 0808 238 9748 (United Kingdom Toll free) +800 1 763 4835 (Europe Toll free) or +33 1 41 51 51 51, or use the ContacContact Formt Form.

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  • What are the general sales conditions?

    Our general sales conditions are available by clicking here.

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What are the care instructions?

  1. Featherbed, Duvet and Pillow
  2. Caring for bed linens
  3. Caring for terry towels
  4. How to dry
  • Featherbed, Duvet and Pillow

    Featherbed, Duvet and Pillows are the perfect partners for a perfect sleep. Natural duck down-and feather filling will bring you downy softness for incomparable comfort and a new rest experience.

    Filling has been anti-mite and allergy-free treated, in accordance with the European standards. The cover in 100 % cotton fabric is anti-stain and leak-proof.

    We recommend that you take good care of them, tapping them every day in order to maintain a good filling distribution and keep them plump.

    To enjoy the exceptional comfort of your featherbed, we recommend that you turn it over every week, inverting head and toe.

    A cover has been designed to ensure its protection and longevity. This cover, washable at 60 °, allows avoiding repeated professional cleanings which could damage your featherbed, considering its density and its weight.

  • Caring for bed linens

    We strongly recommend the following instructions:
    1. Prewash all linens before use.
    2. Wash linens separately from anything else, particularly items that contain polyester.
             Polyester “pills” and will shed its pilling on natural fibers, diminishing the smoothness and softness of the fabric.
             In addition, garments with buttons or zippers can damage delicate linens in the wash.

    Shrinkage will occur with all linens made of natural fibers, the amount of shrinkage ranging from 4 to 8 percent, depending on the fibers used. The sizing or our products allows for expected shrinkage. Linens washed in hot water or dried at hot temperatures will shrink excessively.

  • Caring for terry towels

    Washing terry towels before use begins the « breaking in » process, making them softer and more absorbent. Several washings are required for 100% cotton terry towels to achieve their maximum absorbency, softness and fluff.

    We advise you not to use fabric softener which reduces the cotton fabric absorbency.

  • How to dry

    Line drying linens is ideal, leaving linens nearly wrinkle-free and smelling fresh, but using your dryer with the proper settings will bring about satisfactory results, leaving linens relatively wrinkle-free and soft. Do not over-dry your linens by using a dryer setting that’s too hot. Remove your linens promptly to reduce wrinkling.

    Terry towels: using dryer with cool-down temperature is particularly recommended for terry linen to remain soft and fluff, and preserve its absorbency.

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  • What is the difference between percale and sateen?

    Sateen sheets (often confused with satin sheets) have an elegant and luxurious look and feel. They are made using a sateen weave: the warp threads, which run lengthwise, are interlaced with filling threads. The sateen weave structure is a multiple thread (usually three or four) over, and one under. The result is a lustrous, smooth, glistening surface.

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*France, Germany, Austria, United Kingdom, Belgium, Spain, Hungary, Irland, Italy, Luxembourg, Netherlands, Switzerland.